AI Command Central · built to monetize AI disruption

Orchestrate Intelligent Customer Experiences

Turn every conversation into a growth engine for your enterprise. Follow one customer across call, voice bot, chat, social and smart IVR, and see every channel already know the story.

Try every channel
3,500+global brands
27industry awards
24languages

Experience Studio

Try every channel before you buy

Call, smart IVR, AI voice agent, chat, WhatsApp, email and chatbot. Watch a guided demo, or take the controls yourself.

Unified CX platform

Unified CX platform. Endless possibilities.

Conversations, data, workflows, insights and decisions in one place — with AI at its core.

Interactive preview

01Orchestrate

One journey. Every stage covered.

Multiple customer journeys across the entire lifecycle.

Discover

Chat greets the visitor on your site. A WhatsApp campaign brings the same person back later.

“Hi! Looking for something specific? I can help right here.”
  1. Visitor lands
  2. Chat greets
  3. Lead captured

Onboard

Smart IVR verifies identity in seconds. A voice agent finishes the paperwork by phone.

“Thanks, you're verified. Let's finish your application by phone.”
  1. Form started
  2. IVR verifies
  3. Account opened

Support

Bots settle the simple questions. Agents get the whole history for everything else.

“I can see your order history. No need to explain it again.”
  1. Question asked
  2. Bot answers
  3. Agent if needed

Renew

A reminder lands on the customer's favourite channel, with a one-tap way to renew.

“Your plan renews on the 12th. Tap once to renew now.”
  1. 7 days before
  2. Reminder sent
  3. Renewed

Advocate

A short survey follows every resolution. Happy customers become referrals.

“Glad we could help! Would you recommend us to a friend?”
  1. Case closed
  2. Survey sent
  3. Referral invited

Tap a stage to see what happens there.

02Manage

Every touchpoint, one view.

A multitude of customer touchpoints across the enterprise.

6 of 6 touchpoints in one view

Meera NairCustomer 360 · last 3 days
  • Called about order #48213
  • Asked to change address
  • Confirmed a delivery slot
  • Opened redelivery offer
  • Commented on a brand post
  • Checked status on IVR

Switch touchpoints on and off. Watch the customer view follow.

03Personalize

The right words for each customer.

Customer conversations across voice and digital channels.

Kiran RaoFirst-time buyer
  • New customer
  • Prefers WhatsApp
  • Shops in the evening
WhatsAppSent at 6:40 pm

Hi Kiran, welcome aboard! Your order ships tomorrow. Want a 2-minute setup guide right here in chat?

Next best actionSend the setup guide on WhatsApp

Meera NairGold member
  • 4-year member
  • Prefers calls
  • Renewal due in 5 days
Voice agentCall at 11:15 am

Hi Meera, thanks for four years with us. Your renewal is ready and your Gold rate is already applied. Shall I finish it now?

Next best actionOffer the loyalty renewal on this call

Noor SheikhNeeds help
  • Delivery delayed
  • Prefers chat
  • Sentiment: frustrated
Live chatSent 2 min after the delay

Hi Noor, sorry your delivery slipped. I've rebooked it for tomorrow morning and added a ₹200 credit. Anything else I can fix?

Next best actionFix it first, then apologise with a credit

Pick a customer. The message rewrites itself.

04Analyze

See how customers feel, as it happens.

Millions of customer interactions in real time.

2,481,930interactions analysed today
Live

Sample data, refreshed every second.

Switch the metric. The chart keeps moving.

05Deliver

The same experience on every channel.

Consistent and cohesive experiences for every customer.

Phone callToday, 10:02 am

Hi Meera, I can see order #48213 is late. I've booked a redelivery for tomorrow, 6–8 pm.

Great. Can you confirm that in writing?

Of course. It's on its way by email.

Live chatToday, 10:20 am

Is my redelivery still on for tomorrow?

Yes, Meera. Order #48213 is booked for 6–8 pm. Nothing else needed from you.

EmailToday, 10:05 am

Redelivery confirmed for tomorrow, 6–8 pmHi Meera, as we discussed on the call, order #48213 will arrive tomorrow between 6 and 8 pm.

Shared context

  • CustomerMeera Nair · Gold
  • IssueLate order #48213
  • ResolutionRedelivery, tomorrow 6–8 pm
  • ToneWarm, apologetic

0questions repeated

Hop between channels. Nothing gets lost on the way.

Want to hear it, not just see it? Try it in the Experience Studio

Agentic AI

Drive intelligent outcomes with the power of Agentic AI

Build and deploy your own AI agents.

Voice AI Agents01 / 07

Drive cohesive experiences at scale, with a human touch

Engage tens of thousands of customers with millions of conversations across the lifecycle. Drive a superior self-service experience with seamless human handoff.

28%increase in product inquiry
65%better lead qualification
Learn more
Agent Assist02 / 07

Equip agents with instant insights and accelerate resolutions

Empower agents to have effective conversations with AI-led nudges and deeper insights built from millions of interactions. Ensure quick, efficient resolutions with contextual guidance in real time.

45%higher agent productivity
30%reduction in average handling time
Learn more
Voice of Customer03 / 07

Understand the pulse of customers in real time. Respond effectively

Proactively solve issues even before they occur. Identify conversation patterns, track sentiment, prevent escalations and deliver empathetic customer experiences, at scale.

60%increase in customer retention
15%higher upsell revenue
Learn more
Quality Audits04 / 07

Automate quality assurance from every conversation

Analyze all customer conversations in real time with customizable parameters and evidence-based audit trails. Accelerate quality monitoring with bias-free assessments and automated call quality scores.

80%faster query resolution
58%improvement in call quality scores
Learn more
Agent Performance05 / 07

Elevate agent effectiveness with personalized coaching

Train your agents with detailed insights from conversations. Improve pitch scripts and optimize performance for better sales, service and customer experience.

3Xincrease in lead conversion
21%incremental revenue
Learn more
Knowledge AI06 / 07

Faster, better decisions with precise, contextual information

Go beyond basic answers with an intelligent knowledge repository that continuously learns and updates itself. Boost agent productivity and drive effective resolutions with actionable information.

26%reduction in repeat queries
32%increase in first call resolution
Learn more
Call Summarization AI07 / 07

Uncover deeper insights to drive better outcomes

Automatically analyze and summarize every customer interaction in real time. Surface key moments, track sentiment and deliver personalized coaching to improve sales and service outcomes.

75%reduction in after-call work
32%higher agent efficiency
Learn more
Customer lifecycle

Drive cohesive experiences across the entire customer lifecycle

Transform how your teams engage with customers across touchpoints.

For Marketing

CXi Reach

Amplify your reach with hyper-personalized, cross-channel marketing campaigns.

  • WhatsApp Business Solution
  • SMS Solution
  • Automated Telemarketing
Explore CXi Reach
For Sales

CXi Engage

Empower sales to convert leads faster with real-time, intelligent recommendations.

  • Auto Dialers
  • Click to Call
  • CRM Integrations
Explore CXi Engage
For Service

CXi Assist

Accelerate resolutions, minimize churn and humanize experiences with smart automation.

  • AI-Powered IVR
  • Conversational Bots
  • Conversation Analytics
Explore CXi Assist
Recognition

Celebrated worldwide for reimagining CX with AI

Industry awards

27 in total

Excellence in AI Leadership

AI leadership

AI Agent Tech Product of the Year 2026

AI agents

Voice AI Tech Excellence 2026

Voice AI

AI Awards

Industry recognition
Explore the recognitions

Global leader in customer experience

G2
BadgeSegment
Easiest Admin—
Best Estimated ROIMid-Market
Best Meets RequirementsEnterprise
Outbound Call Tracking Leader—
Auto Dialer · Easiest to Do Business WithEnterprise
Auto Dialer · Highest User AdoptionEnterprise
Auto Dialer · Easiest SetupEnterprise
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Experience Vertx

A whole new way to engage and interact with your customers.

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